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What Our Customers Say About Us
EXCELLENTVerified We needed a quick move out clean in our rented unit after our tenant moved out in order for the home to be suitable for another renter. Sarah, the owner, was timely, responsive, and went above and beyond to get a team over to the home quickly. She was very thorough in discussing how to prepare for the cleaning team, what they would do step-by-step, and even texted questions concerning our preferences, with pictures during the whole time the team was in the home cleaning. We were so impressed, we scheduled them for a long overdue cleaning of our primary home. Thank you Sarah and team!Verified I utilized Sparkle Clean for a month or so while recovering from hip replacement surgery. While recovering, it was nearly impossible for me to undertake routine household chores and cleaning. They did a fabulous job, especially with the incredibly thorough initial cleaning. The management is very professional and customer service oriented. The actual cleaning staff was always timely, on-point, and did an absolutely fantastic and impeccable job. My only minor critique is it was occasionally challenging to clearly communicate with the 3 individuals on the cleaning staff due to the language differences. It appeared that the staff who provided me service were Spanish-speaking individuals; and there seemed to be a team lead who had a relatively greater (if not complete) command of the English language. This was certainly not an issue, but on occasion, I wasn't entirely clear whether my instructions or comments were fully understood. I'm a very easy-going person; was so very appreciative for the assistance while recovering; and the customer service was great, so this was no big deal.Verified Absolutely the best cleaning company I have ever worked with. Ray Wilson, Realtor, Keller Williams RestonVerified Great owner, fantastic staff. Great company. I you can't go wrong with SparkleClean!!!Verified I LOVE SparkleClean and working with Sarah. I've used them on an irregular basis for several years, whenever i feel the house needs a good scrub, and I've recently signed up with regular maid service. I cannot say enough good things about this company. I had tried others in the past and felt i was paying A LOT of money for sub-par cleaning. I love that SparkleClean is local, women owned and Sarah also makes it clear she is respectful of her team's work and sets their hours so they can also have a regular schedules because they have kids and i think that is really important. Some companies would make the maids accommodate the owner and sacrifice having a stable schedule, which is not fair to them. That being said, Sarah is SO flexible and will do her best to accommodate your schedule and life. Every time her team has come I've been very impressed with their level of detail and the house always smells fresh and clean. We also have a toddler, a dog and two cats and you wouldn't even know after they leave. Even my husband, who is quite frugal, was happy that I was starting regular service and said last night, "The house smells so clean!" Best cleaning company in Alexandria!Verified I have used SparkleClean's service several times after major home renovations and the company definitely lives up to their name as your home will absolutely SPARKLE after they have finished cleaning! They amaze me every time. The staff is very professional and thoroughly trained in their cleaning and take great care in not damaging your furniture, walls, and other areas of the home. They clean areas I did not even realize were dirty! The owner Sarah was very accommodating this past time in working around my contractor's schedule to work me into her busy schedule so I could move back into my home after being forced to live in a hotel for 5 weeks during renovation. I highly recommend them and would not use any other cleaning service. Thank you SparkleClean!Verified Excellent. Last-minute reservation for a move-out cleaning. They arrived on time and went to work... dealing with me still moving stuff out as well as a realtor talking loudly, inspecting the place, taking measurements, and prying up the carpet to look for hardwood. Left the place looking perfect. Thank youVerified I've used SparkleClean for over a year now for regular cleanings, and they are excellent! I just recently moved and had them come do a deep clean of my new house before I moved in - they did an amazing job! I was so impressed with how well they cleaned out the unfinished basement, I hadn't even realized it had been that dirty. They are very well priced, always on time, super detailed in their cleaning, and very easy to schedule. Sarah Pelletier is the owner, and she personally handles any questions or issues you have promptly and is just a breath of fresh air to work with! I highly recommend them for both deep cleans and regular cleanings, you'll wonder how you ever lived without them!!Verified We've used SparkleClean for a biweekly cleaning since we moved into our house 2 1/2 years ago. Their cleaning is impeccable and they find areas to clean that I wouldn't even have thought about. (Wiping down doors, vacuuming underneath lighter furniture, etc.) The owner, Sarah, is very responsive and flexible if we have a special request. The cleaning team is thorough, efficient, and trustworthy. We had a picture that broke in the move to our house and Sarah sent me an email when the team discovered it, just to make sure we knew about it. They are great with pets, too. Sarah texted me one time when the cleaning team noticed our "senior" dog didn't seem to be feeling well. I think it's rare to find a cleaning service that does such a fantastic job at their primiary job - cleaning - but is also completely trustworthy and responsive to their client's needs.Verified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more
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